md777 Privacy Policy — Your Information Is Our Responsibility
From registration to transactions on the md777 platform — this policy provides a full description of how your personal information is collected, used, and kept secure.
Introduction and Scope
md777 ("we", "us", or "platform") operates an online betting and casino entertainment service for users in Bangladesh. This Privacy Policy ("Policy") sets out what information we collect from you while you use our website, mobile application, and related services, how that information is processed, and how it is kept secure.
This policy applies to all md777 users — whether you hold a registered account or are simply visiting the website. It should be read together with our Terms and Conditions and Responsible Gaming policy.
By using our services, you consent to the collection and processing of information as described in this privacy policy. If you have any questions, please contact our support team directly.
What Information We Collect
md777 collects only the information necessary to provide services, ensure security, and meet legal obligations. The categories of information are listed below:
Personal Identity Information
Information you provide at the time of registration:
- Full name (in Bengali or English)
- Date of birth (for age verification — only persons aged 21 or above may register)
- Email address
- Mobile number
- National ID or passport number (for KYC verification)
Financial Information
To facilitate deposits and withdrawals:
- Mobile wallet number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history — records of deposits, withdrawals, and bonuses
Technical and Device Information
Collected automatically when you use our platform:
- IP address and approximate location
- Browser type and version
- Device type (mobile, tablet, desktop)
- Cookies and session data
- Page visits, clicks, and session duration
Gaming and Betting History
Related to your account activity:
- Betting history and results
- List of games played and frequency
- Bonus claims and wagering activity
- Login and logout times
Purpose of Data Use
The information collected is used for the following purposes. md777 never sells your information to unauthorized third parties.
- Account Management: Verifying your registration, ensuring login security, and maintaining the overall protection of your account.
- Financial Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Age and Identity Verification: Conducting the KYC process to ensure that only persons aged 21 or above are able to use the platform.
- Service Improvement: Analyzing user experience to improve platform functionality, game selection, and interface.
- Fraud Prevention: Detecting suspicious activity and taking protective measures against fraud and money laundering.
- Communication and Support: Responding to your inquiries, complaints, and questions, and sending important account notifications.
- Responsible Gambling Monitoring: Analyzing your betting behavior and recommending responsible gambling tools where needed.
- Legal Compliance: Retaining and disclosing information as required to comply with applicable laws and regulations.
Sharing Information with Third Parties
md777 never sells or rents your personal information. However, in certain circumstances, limited information may be shared with trusted partners:
Payment Providers
The minimum financial information required to process bKash, Nagad, Rocket, Upay, and bank transfers is provided to the relevant payment gateways.
Identity Verification Services
Approved third-party verification services may be used for KYC or age verification. They receive only the information necessary for the verification process.
Game Software Providers
Our game partners — including Pragmatic Play, Spribe, JILI, and PG Soft — process limited user identification data to manage player sessions.
Legal Authorities
In the case of a court order, legal investigation, or regulatory requirement, we are legally obligated to provide information to the relevant authorities.
All third-party partners adhere to the same standard of data protection policy and use the information they receive only for the specified purpose.
Cookies and Tracking Technologies
The md777 website uses cookies and similar technologies (such as web beacons and local storage). These improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the core functionality of the platform. This includes maintaining login sessions, verifying security tokens, and storing information such as game session data. These cookies cannot be disabled.
Performance and Analytics Cookies
To understand website performance, we monitor which pages users visit most, how long they stay, and where issues occur. This information is stored in aggregated and anonymized form.
Functional Cookies
These cookies are used to remember your preferred language, display settings, and personalized experience. They reduce the need to reset your preferences each time you visit.
Non-essential cookies can be disabled through your browser settings. However, disabling certain cookies may affect the functionality of the platform.
Data Security Measures
md777 applies industry-standard security technologies and practices to keep your personal information secure:
SSL Encryption
All data transfers are protected by 256-bit SSL/TLS encryption. The padlock icon in your browser's address bar confirms this.
Firewall Protection
Our servers are protected by advanced firewalls and intrusion detection systems. Unauthorized access attempts are detected and blocked in real time.
Encrypted Storage
Passwords and financial information are stored in encrypted form. No staff member can view your password directly.
Two-Factor Authentication
An additional verification step is used when logging in and making withdrawals, which prevents unauthorized access.
Regular Security Audits
Our systems undergo regular security audits. Any vulnerabilities are identified and resolved promptly.
Restricted Staff Access
Only authorized staff members can access the minimum information required. All access is logged and monitored.
Your Data Rights
As a user of md777, you have the following rights regarding your personal information:
1. Right to Access
You may request a copy of the information we hold about you. After verification, we will provide the information within 30 business days.
2. Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request a correction. This can be done through the support team or from the profile section of your account.
3. Right to Opt Out of Marketing Communications
You may unsubscribe from promotional emails or notifications at any time. However, it is not possible to opt out of important account-related notifications (security alerts, transaction confirmations).
4. Right to Request Deletion of Data After Account Closure
After closing your account, you may request that your personal information be deleted. However, information related to legal obligations, fraud prevention, or ongoing disputes may need to be retained for a specified period.
5. Right to Object to Data Processing
You have the right to object to the use of your information for specific purposes. However, this may affect our ability to meet our legal obligations or provide services.
To exercise any of your rights, send an email to [email protected] or contact us via 24/7 live chat.
Data Retention Period
md777 retains your information only for as long as it is needed to provide services or meet legal obligations:
- Active Account: All profile and transaction information is retained for as long as your account remains active.
- Closed Account: Even after an account is closed, financial records and KYC information are retained for a specified period in accordance with applicable law.
- Disputed Transactions: Information related to any ongoing dispute or investigation is retained until the matter is resolved.
- Marketing Data: Following an unsubscribe request, your information is removed from the marketing database through the appropriate process.
Protection of Minors
md777 strictly prohibits registration and use of its services by anyone under the age of 21. We never knowingly collect personal information from minors.
If we become aware that a person under the age of 21 has registered on our platform, that account will be closed immediately and all collected information will be deleted.
If a parent or guardian suspects that their child is using our platform, please contact [email protected] immediately.
Policy Changes and Updates
md777 reserves the right to amend this privacy policy from time to time. Reasons for changes may include:
- Introducing new services or technologies
- Legal or regulatory changes
- Improvements to security practices
- Revisions based on user feedback and responses
For significant changes, we will publish a prominent notice on the website and notify registered users by email. Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.
We recommend that you visit this page regularly. The "Last Updated" date at the top of the page always indicates the date of the most recent revision.
Contact Us
If you have any questions or comments about this privacy policy, or wish to exercise your data rights, please reach out to us through the following:
Live Chat Support
Talk to us in Bengali, 24 hours a day, 7 days a week.
The fastest method for immediate support.